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The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

Book Description

Why performance improvement programs usually fail to deliver the results you expect—and what you can do about it

The Outstanding Organization provides a four-part solution for reducing the organizational chaos that weakens the foundation you need to achieve lasting excellence and undermines your best-intended improvement efforts.

Business performance improvement expert Karen Martin explains how the lack of clarity, focus, and discipline can result in millions of dollars of unnecessary labor expense, poor decision-making, dissatisfied customers, and disengaged workers; and how to instill the organizational behaviors that produce both excellence and resilience.

Karen Martin is the founder of the business coaching and consulting firm Karen Martin & Associates, LLC.