The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

NOTES

 

Introduction

1. “Change Management: An Inside Job, The Economist, July 13, 2000.

2. “Is Your Continuous Improvement Program Delivering as Promised?” Accenture, October 1, 2010.

3. “To Err is Human,” Institute of Medicine, November 1999. http://iom.edu/~/media/Files/Report%20Files/1999/To-Err-is-Human/To%20Err%20is%20Human%201999%20%20report%20brief.pdf

4. Hearst Newspapers Special Report, “Dead by Mistake,” August 10, 2009.

5. United States Department of Health and Human Services, Office of Inspector General, “Adverse Effects in Hospitals: National Incidence Among Medicare Beneficiaries,” November 2010.

6. David Classen, Roger Resar, et. al, “’Global Trigger Tool’ Shows That Adverse Events in Hospitals May be Ten Times Greater Than Previously ...