Think about the organizations we have discussed in this book that have successfully built outward-mindset cultures. Think about Chip Huth and his SWAT team; Mark Ballif and Paul Hubbard and the fifty healthcare organizations that they have turned around; Louise Francesconi and her executive team; Gregg Popovich and the San Antonio Spurs; Bill Bartmann and CFS2; Alan Mulally and Ford; Jack Hauck, Larry Heitz, and Tubular Steel; and Matt Tomasic, Lynda Callon, and Chato Villalobos at the West Side Community Action Network Center in Kansas City.

The specifics of what these people and organizations did as they built their cultures are different. But one factor is constant, and this is what allowed all of them ...

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