An important aspect of leading successful mindset change is a willingness to reconsider the objectives, systems, policies, and processes of an organization. Systems and processes that are designed to manage objects rather than empower people have widespread negative consequences. Efforts to rethink those systems and processes from an outward-mindset perspective can deliver huge benefits.

Recall the story of the Harris family in chapter 14. The fundamental change in their planning process resulted in a significant improvement in the helping at home and in the relationships within the family. This didn’t solve all their problems, even around chores, but it established an entirely different foundation upon which to handle ...

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