NOTES

This book draws on our learning and experience working with leaders for more than three decades and interviews conducted for this book. In some cases, individuals preferred that we exclude their names and business names. For all others, we cited them and our conversations in the text.

I took the liberty of updating the wording of Chuang Tzu’s quote in the front of the book with no intention of changing the meaning. The original quote reads: “To act with the minimum of effort and obtain the maximum results, such is the way of the wise leader.”

Chapter One: Introducing the Pause Principle

“VUCA world” was introduced by the Army War College and by Bob Johansen in his book, Get There Early (San Francisco: Berrett-Koehler, 2007), pages 45–46. ...

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