23. Android Troubleshooting

Fast Track to Solutions


Table 23.1 Symptom Table

Can’t Make or Receive Phone Calls

Android smartphones depend on the com.Android.Phone process for making telephone calls and connecting to 4G cellular data services. If you see this error message: Process com.Android.Phone Has Stopped Unexpectedly, follow these steps until you reach a solution:

1. If you see this error after installing a new app or installing an app update, uninstall the app. If the error no longer occurs, don’t reinstall the app until an updated version is available.

2. Check for an update for your phone. The update might come from the vendor’s ...

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