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The PC and Gadget Help Desk: A Do-It-Yourself Guide To Troubleshooting and Repairing by Mark Edward Soper

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24. Troubleshooting Flowcharts

Troubleshooting Methodology

If you don’t service technology devices for a living, it might seem scary to talk about the troubleshooting process. But, believe me, it’s worth the effort to follow a process that can find problems in a hurry, whether you earn your living at it or just want to save a few bucks and be the hero of your office or home.

To become a successful troubleshooter, you need to:

Image Learn as much as you can about what went wrong.

Image Evaluate the environment where the computer problem took place.

Use testing ...

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