Chapter NineCoping with Surprises

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I enjoy a surprise as much as the next person, but I have to admit that there are some surprises I can really do without, such as jury duty; dental work; late night adventures in plumbing repair; or an early morning round of hand-to-mouse combat in the kitchen. I suspect that most everyone will agree that the sudden realization that your company is in the path of an avalanche is something else that isn’t very popular. As I hope I’ve made clear, sweeping technological changes can’t be avoided—and because they will happen, you’d best be ready for them. In this chapter, I discuss strategies to cope with the inevitable reality that one day, despite your best intentions, you will be surprised by a technological ...

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