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Chapter 1

People management — the foundations of success

I believe the real difference between success and failure in a corporation can be very often traced to the question of how well the organization brings out the great energies and talents of its people.

Thomas J. Watson Jr, former CEO of IBM and author of A Business and Its Beliefs (1963)

Your ability to influence the success of your team is driven by both your approach and how effectively you apply the tools in the people manager’s toolkit. In later chapters we will look at how each tool can be applied to leverage maximum return on your investment of time, energy and resources. First, ...

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