Chapter 5
Communication
Once again I saw that unfiltered, face-to-face communication is the key to many of the world’s problems. It’s the key to conflict resolution and leads to hope for the future. Words can change ideas, bring peace or war — or foment a revolution.
Richard Branson, founder and Chairman of Virgin Group and author of Screw Business As Usual (2011)
It’s unlikely to come as a surprise to many people in business to hear that communication matters to success. I have witnessed the impact of both great and poor communication on the strength of relationships and the effectiveness of people at work. How well we communicate has the ...
