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Chapter 7

Learning and development

The only thing worse than training employees and losing them, is not training them and keeping them.

Zig Ziglar, best-selling author and motivational speaker

Investing time and energy on learning and development is one of those ‘I know I should, but . . .’ topics for many of the leaders I work with. Most understand how necessary it is to build on their team’s capabilities but few give learning and development the focus it deserves. As we explored in earlier chapters, capabilities are the things people know, the skills they have, and their ability to apply their knowledge and skills effectively in particular ...

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