Chapter Thirteen. Rebuilding: One Step at a Time

Anyone who loses credibility can choose to rebuild it. A few tough steps are necessary, but rebuilding credibility is impossible to do it without first taking the following five steps.

Step 1: Objectively Acknowledge Your Own Actions

This is the toughest part of the process of rebuilding credibility. It requires that we say, “I messed up” to ourselves. It requires that we stop justifying our actions or making excuses for our shortcomings. It means that we must be able to objectively look at what we have done and accept the fact that we were wrong or made a mistake—even when our intentions were good or when there were extenuating circumstances.

Step 2: Identify Your Options for the Next Action

After ...

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