Chapter 27. Defensive and Supportive Communication: A Paired Role Play
Gary W. Combs
To examine the dynamics of defensive and supportive communication in supervisor/subordinate relationships.
To develop skills in listening to and understanding a contrasting point of view.
To explore the concept of synergy in paired communication.
To examine the expectations that defensive communication creates for a continuing relationship.
Any number of pairs, preferably with an equal balance between the sexes.
Approximately one and one-half hours.
A copy of the appropriate Defensive and Supportive Communication Background and Role-Description Sheet for each participant.
Two copies of the Defensive and Supportive Communication Discussion Guide for each participant.
A pencil for each participant.
A room large enough to allow pairs to interact without disturbing one another.
The facilitator introduces the experience by presenting a lecturette on defensive and supportive communication, covering the following points:
Communication becomes defensive when the sender's goal is to persuade the receiver to agree with his or her opinions, ideas, facts, or information.
Defensive communication is characterized by evaluation, control, strategy, superiority, and certainty.
Communication becomes supportive when the goal is to actively hear and understand the other's opinions, thoughts, or feelings.
Supportive communication is characterized by empathy and spontaneity; ...