Chapter 1.2. Conflict-Resolution Strategies
Joan A. Stepsis
Conflict is a daily reality for everyone. Whether at home or at work, an individual's needs and values constantly and invariably come into opposition with those of other people. Some conflicts are relatively minor, easy to handle, or capable of being overlooked. Others of greater magnitude, however, require a strategy for successful resolution if they are not to create constant tension or lasting enmity in home or business.
The ability to resolve conflict successfully is probably one of the most important social skills that an individual can possess. Yet there are few formal opportunities in our society to learn it. Like any other human skill, conflict resolution can be taught; like other ...
Get The Pfeiffer Book of Successful Conflict Management Tools now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
