The Pfeiffer Book of Successful Conflict Management Tools

Chapter 3.1. Conflict Management Climate Index

Bob Crosby and John J. Scherer

There are factors in the "climate" of any organization that can help or hinder third-party efforts to address and manage conflict. Although these climate conditions do not themselves create or resolve conflict, they can be powerful variables in determining how effective an intervention will be. When these factors are favorable, even a moderately skilled third-party consultant, working with moderately skilled participants, can be effective. When they are not favorable, even a highly skilled consultant, working with highly skilled individual participants, is likely to be frustrated.

Uses of the Instrument

Because these climate conditions are so critical, it may be impossible ...