Chapter 3.5. Conflict-Management Style Survey
Marc Robert
Because people's rational responses are usually short-circuited by the stress of the moment, behavior in complex interpersonal and intergroup confrontations is difficult—if not impossible—to predict. Self-help formulas that promise to make people more assertive or effective in dealing with conflict in their lives will not work if they do not fit the "style" of the person using them. Accepting suggestions for handling conflict before increasing personal awareness and self-knowledge is like buying mail-order clothes. The more one learns about how he or she might react, the greater chance of selecting an appropriate course of action.
Each person must know his or her own strengths, weaknesses, ...
Get The Pfeiffer Book of Successful Conflict Management Tools now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
