Introduction
Conflict in the working world takes a thousand forms, and if you want to create a truly sick company, go ahead and try to eliminate it. That way lies folly. This book won't aid the attempt (except in special circumstances) and isn't intended to.
Oh, by all means blow the bugle and charge into battle against the competition. And if you're looking for practical tools that can help service reps cope more effectively with angry customers or team leaders run meetings that don't bog down in endless bickering, you'll find them here.
But most conflict that arises within an organization has to do with divergent ideas and interests. Squelch divergent ideas, and thought dies (along with commitment). Pretend there are no divergent interests among ...
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