The Phoenix Project

Chapter 20

• Friday, September 26

Three days later, I’m at my desk, trying to read a report on Phoenix progress from Kirsten on my laptop. As it whirs and wheezes, I wonder how many weeks it’s been since John’s security patch bricked my laptop.

Getting replacement laptops is like a lottery. It’s tempting to bribe one of the service desk people, as one of the Marketing managers suggested, but I refuse to jump the queue. I have to keep playing by the rules since I’m the person responsible for making and enforcing them. I make a note to talk with Patty about our urgent need to reduce lead times on these laptop replacements.

Finally, the e-mail comes up:

From: Kirsten Fingle

To: Steve Masters,

Cc: Bill Palmer, Chris Allers, Sarah Moulton

Date: ...