Chapter 9
Stay Focused and On Track
Handling Questions and Controlling Your Audience
Expect the best, plan for the worst, and prepare to be surprised.
—Denis Waitley
When communicating a message to others, you are responsible for the flow and feel of that message's delivery. And because no two audiences are exactly the same, you have to be quick on your feet and ready for anything. Hostile audience members, malfunctioning equipment, personality clashes, and inattentive participants can all threaten to derail the successful delivery of your message.
In the current technological age, a myriad of distractions—phone calls, e-mail, and text messages—can pull your audience's attention away from you. “Interruption is the enemy of productivity,” warns ...
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