Service and interaction platforms
10 P2P support platforms
P2P support platforms bring individuals together to help each other. Individuals can put their skills or knowledge to use and most often monetise them, while others can conveniently and easily receive help. But established companies can also leverage P2P support platforms to increase and extend their service offering. The Swiss-based platform Mila, for instance, can help increase a company’s service field force by a factor of ten without any additional costs. For years, the platform operated as a Swisscom subsidiary with the aim of allowing customers to book a private tech enthusiast ...
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