O'Reilly logo

The Plugged-In Manager: Get in Tune With Your People, Technology, and Organization to Thrive by TERRI L. GRIFFITH

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

chapter ONE

Plugging In to the Twenty-First Century

Imagine this: You are an executive at an online retailing company. A mid-level customer service representative at your company has begun tracking and responding to customer comments on Facebook and Twitter without clearing his actions with management. The response from customers has been great, and you’ve even gotten some popular press coverage. But this isn’t a sanctioned activity. What will you do?

1. Contact the service rep and ask him to stop until you’ve had a chance to clear this approach with company security and marketing.

2. Contact the service rep and congratulate him on the great idea. Let other executives know about the service represen­tative’s success.

3. Add a computer monitoring ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required