chapter TWO

Why You Need Plugged-In Management

Modern organizations are increasingly complex across three critical dimensions: people who interact within and with our organizations, technology tools, and organizational processes. Finding ways to effectively mix these dimensions together is the goal of plugged-in management, yet the raw materials you start with become more complex every day. In addition to the complexity of the underlying dimensions, you also have to deal with systemic shifts that are enabled by these changing technologies, organizational realities, and people. For example, there is increased transparency, both across and within organizations. Expectations are blurring what was once a sharply defined who knows what and who does ...

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