chapter THREE

First Practice: Stop-Look-Listen

Stop-Look-Listen is the first practice of the plugged-in manager. Sounds like three practices, but you need to roll them into one. You no doubt learned the basics of the Stop-Look-Listen practice as a child learning to cross the street or a train track. Now we can use it for assessing the roles that people, technology, and organizational process play in a particular organizational environment. Just as you wouldn’t want your child to do only one of the steps before crossing the street, you don’t want to do only one of the steps in your work.

Stop-Look-Listen means to evaluate the people, technology, and organization process opportunities or challenges present in your particular environment. Consider ...

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