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The PMI Guide to Business Analysis

Book Description

The PMI Guide to Business Analysis is a new PMI foundational standard, developed as a basis for business analysis for portfolio, program, and project management. This standard illustrates how project management processes and business analysis processes are complementary activities, where the primary focus of project management processes is the project and the primary focus of business analysis processes is the product. This is a process-based standard, aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, and to be used as a standard framework contributing to the business analysis body of knowledge.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Notice
  5. Table of Contents
  6. List of Tables and Figures
  7. Preface
  8. Part 1. The PMI Guide to Business Analysis
    1. 1. Introduction
      1. 1.1 Overview and Purpose of this Guide
        1. 1.1.1 The Need for this Guide
        2. 1.1.2 Intended Audience for this Guide
        3. 1.1.3 The Value of Business Analysis
          1. 1.1.3.1 Addressing Business Needs
          2. 1.1.3.2 Managing Risk and Reducing Rework
          3. 1.1.3.3 Effects of Product Defects
          4. 1.1.3.4 Stakeholder Satisfaction
        4. 1.1.4 Understanding Role Boundaries
        5. 1.1.5 The Standard for Business Analysis
        6. 1.1.6 Using the Standard in Conjunction with other PMI Products
        7. 1.1.7 Common Vocabulary
          1. 1.1.7.1 Business Analysis
          2. 1.1.7.2 Business Analyst
          3. 1.1.7.3 Product
          4. 1.1.7.4 Product Requirements
          5. 1.1.7.5 Product Information
          6. 1.1.7.6 Solution
          7. 1.1.7.7 Stakeholder
      2. 1.2 Foundational Elements
        1. 1.2.1 Relationship between Products and Projects
        2. 1.2.2 Product and Project Life Cycles
        3. 1.2.3 How Business Analysis Supports Portfolio, Program, and Project Management
        4. 1.2.4 Business Value
          1. 1.2.4.1 Determining Business Value
          2. 1.2.4.2 Measuring Business Value
          3. 1.2.4.3 Measuring Project Success
      3. 1.3 Components of this Guide
        1. 1.3.1 Business Analysis Processes
        2. 1.3.2 Business Analysis Process Groups
        3. 1.3.3 Business Analysis Knowledge Areas
        4. 1.3.4 Business Analysis Tailoring
          1. 1.3.4.1 Business Analysis Methodology and Practices Tailoring
          2. 1.3.4.2 Business Analysis Techniques Tailoring
          3. 1.3.4.3 Product Information Tailoring
          4. 1.3.4.4 Business Analysis Deliverables Tailoring
          5. 1.3.4.5 Adapting Business Analysis to the Project Life Cycle
    2. 2. The Environment in Which Business Analysis is Conducted
      1. 2.1 Overview
      2. 2.2 Enterprise Environmental Factors
        1. 2.2.1 External to the Organization
        2. 2.2.2 Internal to the Organization
      3. 2.3 Organizational Process Assets
        1. 2.3.1 Processes, Policies, and Procedures
        2. 2.3.2 Corporate Knowledge Base
        3. 2.3.3 Team and Subject Matter Expert (SME) Knowledge
      4. 2.4 The Impact of Organizational Systems on How Business Analysis is Conducted
        1. 2.4.1 Overview
        2. 2.4.2 Organizational Systems, Project Life Cycles, and Business Analysis
        3. 2.4.3 How Organizations Support Business Analysis Practices
        4. 2.4.4 Business Analysis Collaboration Across Organizational Functional Areas
    3. 3. The Role of the Business Analyst
      1. 3.1 Overview
      2. 3.2 Definition of a Business Analyst
        1. 3.2.1 Evolution of the Role
          1. 3.2.1.1 Continued Evolution of the Role
          2. 3.2.1.2 Where Business Analysts Come From
          3. 3.2.1.3 Variations can Impact Quality
          4. 3.2.1.4 How to Address Business Analyst Variance
      3. 3.3 The Business Analyst's Sphere of Influence
        1. 3.3.1 Overview
        2. 3.3.2 The Product
        3. 3.3.3 The Organization
          1. 3.3.3.1 Business Analyst Relationships
        4. 3.3.4 Business Analysis and Industry Knowledge
        5. 3.3.5 Professional Development
        6. 3.3.6 Educating Across Disciplines
      4. 3.4 Business Analyst Competencies
        1. 3.4.1 Overview
        2. 3.4.2 Analytical Skills
        3. 3.4.3 Expert Judgment
        4. 3.4.4 Communication Skills
        5. 3.4.5 Personal Skills
        6. 3.4.6 Leadership Skills
        7. 3.4.7 Tool Knowledge
    4. 4. Needs Assessment
      1. 4.1 Identify Problem or Opportunity
        1. 4.1.1 Identify Problem or Opportunity: Inputs
          1. 4.1.1.1 Assessment of Business Value
          2. 4.1.1.2 Elicitation Results (Unconfirmed/Confirmed)
          3. 4.1.1.3 Enterprise Environmental Factors (EEFs)
        2. 4.1.2 Identify Problem or Opportunity: Tools and Techniques
          1. 4.1.2.1 Benchmarking
          2. 4.1.2.2 Competitive Analysis
          3. 4.1.2.3 Document Analysis
          4. 4.1.2.4 Interviews
          5. 4.1.2.5 Market Analysis
          6. 4.1.2.6 Prototyping
        3. 4.1.3 Identify Problem or Opportunity: Outputs
          1. 4.1.3.1 Business Need
          2. 4.1.3.2 Situation Statement
        4. 4.1.4 Identify Problem or Opportunity: Tailoring Considerations
        5. 4.1.5 Identify Problem or Opportunity: Collaboration Point
      2. 4.2 Assess Current State
        1. 4.2.1 Assess Current State: Inputs
          1. 4.2.1.1 Enterprise and Business Architectures
          2. 4.2.1.2 Organizational Goals and Objectives
          3. 4.2.1.3 Situation Statement
        2. 4.2.2 Assess Current State: Tools and Techniques
          1. 4.2.2.1 Business Architecture Techniques
          2. 4.2.2.2 Business Capability Analysis
          3. 4.2.2.3 Capability Framework
          4. 4.2.2.4 Capability Table
          5. 4.2.2.5 Elicitation Techniques
          6. 4.2.2.6 Glossary
          7. 4.2.2.7 Pareto Diagrams
          8. 4.2.2.8 Process Flows
          9. 4.2.2.9 Root Cause and Opportunity Analysis
          10. 4.2.2.10 SWOT Analysis
        3. 4.2.3 Assess Current State: Outputs
          1. 4.2.3.1 Current State Assessment
        4. 4.2.4 Assess Current State: Tailoring Considerations
        5. 4.2.5 Assess Current State: Collaboration Point
      3. 4.3 Determine Future State
        1. 4.3.1 Determine Future State: Inputs
          1. 4.3.1.1 Business Need
          2. 4.3.1.2 Current State Assessment
          3. 4.3.1.3 Enterprise and Business Architectures
          4. 4.3.1.4 Situation Statement
        2. 4.3.2 Determine Future State: Tools and Techniques
          1. 4.3.2.1 Affinity Diagram
          2. 4.3.2.2 Benchmarking
          3. 4.3.2.3 Capability Table
          4. 4.3.2.4 Elicitation Techniques
          5. 4.3.2.5 Feature Model
          6. 4.3.2.6 Gap Analysis
          7. 4.3.2.7 Kano Analysis
          8. 4.3.2.8 Process Flows
          9. 4.3.2.9 Purpose Alignment Model
          10. 4.3.2.10 Solution Capability Matrix
        3. 4.3.3 Determine Future State: Outputs
          1. 4.3.3.1 Business Goals and Objectives
          2. 4.3.3.2 Required Capabilities and Features
        4. 4.3.4 Determine Future State: Tailoring Considerations
        5. 4.3.5 Determine Future State: Collaboration Point
      4. 4.4 Determine Viable Options and Provide Recommendation
        1. 4.4.1 Determine Viable Options and Provide Recommendation: Inputs
          1. 4.4.1.1 Business Goals and Objectives
          2. 4.4.1.2 Enterprise and Business Architectures
          3. 4.4.1.3 Required Capabilities and Features
          4. 4.4.1.4 Situation Statement
        2. 4.4.2 Determine Viable Options and Provide Recommendation: Tools and Techniques
          1. 4.4.2.1 Benchmarking
          2. 4.4.2.2 Cost-Benefit Analysis
          3. 4.4.2.3 Elicitation Techniques
          4. 4.4.2.4 Feature Injection
          5. 4.4.2.5 Group Decision-Making Techniques
          6. 4.4.2.6 Real Options
          7. 4.4.2.7 Valuation Techniques
          8. 4.4.2.8 Weighted Ranking
        3. 4.4.3 Determine Viable Options and Provide Recommendation: Outputs
          1. 4.4.3.1 Feasibility Study Results
          2. 4.4.3.2 Recommended Solution Option
        4. 4.4.4 Determine Viable Options and Provide Recommendation: Tailoring Considerations
        5. 4.4.5 Determine Viable Options and Provide Recommendation: Collaboration Point
      5. 4.5 Facilitate Product Roadmap Development
        1. 4.5.1 Facilitate Product Roadmap Development: Inputs
          1. 4.5.1.1 Business Goals and Objectives
          2. 4.5.1.2 Required Capabilities and Features
        2. 4.5.2 Facilitate Product Roadmap Development: Tools and Techniques
          1. 4.5.2.1 Facilitated Workshops
          2. 4.5.2.2 Feature Model
          3. 4.5.2.3 Product Visioning
          4. 4.5.2.4 Story Mapping
        3. 4.5.3 Facilitate Product Roadmap Development: Outputs
          1. 4.5.3.1 Product Roadmap
        4. 4.5.4 Facilitate Product Roadmap: Tailoring Considerations
        5. 4.5.5 Facilitate Product Roadmap: Collaboration Point
      6. 4.6 Assemble Business Case
        1. 4.6.1 Assemble Business Case: Inputs
          1. 4.6.1.1 Business Goals and Objectives
          2. 4.6.1.2 Feasibility Study Results
          3. 4.6.1.3 Product Roadmap
          4. 4.6.1.4 Recommended Solution Option
          5. 4.6.1.5 Required Capabilities and Features
          6. 4.6.1.6 Situation Statement
        2. 4.6.2 Assemble Business Case: Tools and Techniques
          1. 4.6.2.1 Document Analysis
          2. 4.6.2.2 Facilitated Workshops
          3. 4.6.2.3 Glossary
          4. 4.6.2.4 Product Visioning
          5. 4.6.2.5 Story Mapping
        3. 4.6.3 Assemble Business Case: Outputs
          1. 4.6.3.1 Business Case
          2. 4.6.3.2 Product Scope
        4. 4.6.4 Assemble Business Case: Tailoring Considerations
        5. 4.6.5 Assemble Business Case: Collaboration Point
      7. 4.7 Support Charter Development
        1. 4.7.1 Support Charter Development: Inputs
          1. 4.7.1.1 Business Case
          2. 4.7.1.2 Product Scope
        2. 4.7.2 Support Charter Development: Tools and Techniques
          1. 4.7.2.1 Document Analysis
          2. 4.7.2.2 Facilitated Workshops
          3. 4.7.2.3 Glossary
          4. 4.7.2.4 Interviews
        3. 4.7.3 Support Charter Development: Outputs
          1. 4.7.3.1 Charter
          2. 4.7.3.2 Shared Product Information
        4. 4.7.4 Support Charter Development: Tailoring Considerations
        5. 4.7.5 Support Charter Development: Collaboration Point
    5. 5. Stakeholder Engagement
      1. 5.1 Identify Stakeholders
        1. 5.1.1 Identify Stakeholders: Inputs
          1. 5.1.1.1 Elicitation Results (Unconfirmed/Confirmed)
          2. 5.1.1.2 Enterprise and Business Architectures
          3. 5.1.1.3 Situation Statement
        2. 5.1.2 Identify Stakeholders: Tools and Techniques
          1. 5.1.2.1 Brainstorming
          2. 5.1.2.2 Interviews
          3. 5.1.2.3 Organizational Charts
          4. 5.1.2.4 Process Flows
          5. 5.1.2.5 Questionnaires and Surveys
        3. 5.1.3 Identify Stakeholders: Outputs
          1. 5.1.3.1 Stakeholder Register
        4. 5.1.4 Identify Stakeholders: Tailoring Considerations
        5. 5.1.5 Identify Stakeholders: Collaboration Point
      2. 5.2 Conduct Stakeholder Analysis
        1. 5.2.1 Conduct Stakeholder Analysis: Inputs
          1. 5.2.1.1 Elicitation Results (Unconfirmed/Confirmed)
          2. 5.2.1.2 Enterprise and Business Architectures
          3. 5.2.1.3 Situation Statement
          4. 5.2.1.4 Stakeholder Register
        2. 5.2.2 Conduct Stakeholder Analysis: Tools and Techniques
          1. 5.2.2.1 Job Analysis
          2. 5.2.2.2 Persona Analysis
          3. 5.2.2.3 RACI Model
          4. 5.2.2.4 Stakeholder Maps
        3. 5.2.3 Conduct Stakeholder Analysis: Outputs
          1. 5.2.3.1 Updated Stakeholder Register
        4. 5.2.4 Conduct Stakeholder Analysis: Tailoring Considerations
        5. 5.2.5 Conduct Stakeholder Analysis: Collaboration Point
      3. 5.3 Determine Stakeholder Engagement and Communication Approach
        1. 5.3.1 Determine Stakeholder Engagement and Communication Approach: Inputs
          1. 5.3.1.1 Situation Statement
          2. 5.3.1.2 Updated Stakeholder Register
        2. 5.3.2 Determine Stakeholder Engagement and Communication Approach: Tools and Techniques
          1. 5.3.2.1 Elicitation Techniques
          2. 5.3.2.2 Persona Analysis
          3. 5.3.2.3 RACI Model
          4. 5.3.2.4 Retrospectives and Lessons Learned
          5. 5.3.2.5 Stakeholder Maps
        3. 5.3.3 Determine Stakeholder Engagement and Communication Approach: Outputs
          1. 5.3.3.1 Stakeholder Engagement and Communication Approach
        4. 5.3.4 Determine Stakeholder Engagement and Communication Approach: Tailoring Considerations
        5. 5.3.5 Determine Stakeholder Engagement and Communication Approach: Collaboration Point
      4. 5.4 Conduct Business Analysis Planning
        1. 5.4.1 Conduct Business Analysis Planning: Inputs
          1. 5.4.1.1 Business Analysis Performance Assessment
          2. 5.4.1.2 Charter
          3. 5.4.1.3 Enterprise Environmental Factors (EEFs)
          4. 5.4.1.4 Planning Approaches from All other Knowledge Areas
          5. 5.4.1.5 Product Risk Analysis
        2. 5.4.2 Conduct Business Analysis Planning: Tools and Techniques
          1. 5.4.2.1 Burndown Charts
          2. 5.4.2.2 Decomposition Model
          3. 5.4.2.3 Estimation Techniques
          4. 5.4.2.4 Planning Techniques
        3. 5.4.3 Conduct Business Analysis Planning: Outputs
          1. 5.4.3.1 Business Analysis Plan
        4. 5.4.4 Conduct Business Analysis Planning: Tailoring Considerations
        5. 5.4.5 Conduct Business Analysis Planning: Collaboration Point
      5. 5.5 Prepare for Transition to Future State
        1. 5.5.1 Prepare for Transition to Future State: Inputs
          1. 5.5.1.1 Business Case
          2. 5.5.1.2 Current State Assessment
          3. 5.5.1.3 Product Risk Analysis
          4. 5.5.1.4 Product Scope
          5. 5.5.1.5 Requirements and other Product Information
          6. 5.5.1.6 Solution Design
          7. 5.5.1.7 Stakeholder Engagement and Communication Approach
        2. 5.5.2 Prepare for Transition to Future State: Tools and Techniques
          1. 5.5.2.1 Elicitation Techniques
          2. 5.5.2.2 Group Decision-Making Techniques
          3. 5.5.2.3 Job Analysis
          4. 5.5.2.4 Prioritization Schemes
          5. 5.5.2.5 Process Flows
          6. 5.5.2.6 SWOT Analysis
          7. 5.5.2.7 User Story
        3. 5.5.3 Prepare for Transition to Future State: Outputs
          1. 5.5.3.1 Readiness Assessment
          2. 5.5.3.2 Transition Plan
        4. 5.5.4 Prepare for Transition to Future State: Tailoring Considerations
        5. 5.5.5 Prepare for Transition to Future State: Collaboration Point
      6. 5.6 Manage Stakeholder Engagement and Communication
        1. 5.6.1 Manage Stakeholder Engagement and Communication: Inputs
          1. 5.6.1.1 Stakeholder Engagement and Communication Approach
          2. 5.6.1.2 Updated Stakeholder Register
        2. 5.6.2 Manage Stakeholder Engagement and Communication: Tools and Techniques
          1. 5.6.2.1 Elicitation Techniques
        3. 5.6.3 Manage Stakeholder Engagement and Communication: Outputs
          1. 5.6.3.1 Improved Stakeholder Engagement and Communication
        4. 5.6.4 Manage Stakeholder Engagement and Communication: Tailoring Considerations
        5. 5.6.5 Manage Stakeholder Engagement and Communication: Collaboration Point
      7. 5.7 Assess Business Analysis Performance
        1. 5.7.1 Assess Business Analysis Performance: Inputs
          1. 5.7.1.1 Business Analysis Plan
          2. 5.7.1.2 Business Analysis Organizational Standards
          3. 5.7.1.3 Business Analysis Performance Metrics and Measurements
          4. 5.7.1.4 Business Analysis Work Products
        2. 5.7.2 Assess Business Analysis Performance: Tools and Techniques
          1. 5.7.2.1 Burndown Charts
          2. 5.7.2.2 Elicitation Techniques
          3. 5.7.2.3 Process Flows
          4. 5.7.2.4 Retrospectives and Lessons Learned
          5. 5.7.2.5 Root Cause and Opportunity Analysis
          6. 5.7.2.6 Variance Analysis
        3. 5.7.3 Assess Business Analysis Performance: Outputs
          1. 5.7.3.1 Business Analysis Performance Assessment
        4. 5.7.4 Assess Business Analysis Performance: Tailoring Considerations
        5. 5.7.5 Assess Business Analysis Performance: Collaboration Point
    6. 6. Elicitation
      1. 6.1 Determine Elicitation Approach
        1. 6.1.1 Determine Elicitation Approach: Inputs
          1. 6.1.1.1 Product Scope
          2. 6.1.1.2 Situation Statement
          3. 6.1.1.3 Stakeholder Engagement and Communication Approach
          4. 6.1.1.4 Stakeholder Register
        2. 6.1.2 Determine Elicitation Approach: Tools and Techniques
          1. 6.1.2.1 Brainstorming
          2. 6.1.2.2 Interviews
          3. 6.1.2.3 Retrospectives and Lessons Learned
        3. 6.1.3 Determine Elicitation Approach: Outputs
          1. 6.1.3.1 Elicitation Approach
        4. 6.1.4 Determine Elicitation Approach: Tailoring Considerations
        5. 6.1.5 Determine Elicitation Approach: Collaboration Point
      2. 6.2 Prepare for Elicitation
        1. 6.2.1 Prepare for Elicitation: Inputs
          1. 6.2.1.1 Elicitation Approach
          2. 6.2.1.2 Product Scope
          3. 6.2.1.3 Requirements and other Product Information
          4. 6.2.1.4 Situation Statement
          5. 6.2.1.5 Stakeholder Engagement and Communication Approach
        2. 6.2.2 Prepare for Elicitation: Tools and Techniques
          1. 6.2.2.1 Document Analysis
          2. 6.2.2.2 Interviews
        3. 6.2.3 Prepare for Elicitation: Outputs
          1. 6.2.3.1 Elicitation Preparation Materials
        4. 6.2.4 Prepare for Elicitation: Tailoring Considerations
        5. 6.2.5 Prepare for Elicitation: Collaboration Point
      3. 6.3 Conduct Elicitation
        1. 6.3.1 Conduct Elicitation: Inputs
          1. 6.3.1.1 Elicitation Preparation Materials
          2. 6.3.1.2 Product Scope
          3. 6.3.1.3 Situation Statement
        2. 6.3.2 Conduct Elicitation: Tools and Techniques
          1. 6.3.2.1 Brainstorming
          2. 6.3.2.2 Collaborative Games
          3. 6.3.2.3 Document Analysis
          4. 6.3.2.4 Facilitated Workshops
          5. 6.3.2.5 Focus Groups
          6. 6.3.2.6 Interviews
          7. 6.3.2.7 Observation
          8. 6.3.2.8 Prototyping
          9. 6.3.2.9 Questionnaires and Surveys
        3. 6.3.3 Conduct Elicitation: Outputs
          1. 6.3.3.1 Unconfirmed Elicitation Results
        4. 6.3.4 Conduct Elicitation: Tailoring Considerations
        5. 6.3.5 Conduct Elicitation: Collaboration Point
      4. 6.4 Confirm Elicitation Results
        1. 6.4.1 Confirm Elicitation Results: Inputs
          1. 6.4.1.1 Elicitation Preparation Materials
          2. 6.4.1.2 Unconfirmed Elicitation Results
        2. 6.4.2 Confirm Elicitation Results: Tools and Techniques
          1. 6.4.2.1 Document Analysis
          2. 6.4.2.2 Glossary
          3. 6.4.2.3 Interviews
          4. 6.4.2.4 Observation
          5. 6.4.2.5 Walkthroughs
        3. 6.4.3 Confirm Elicitation Results: Outputs
          1. 6.4.3.1 Confirmed Elicitation Results
        4. 6.4.4 Confirm Elicitation Results: Tailoring Considerations
        5. 6.4.5 Confirm Elicitation Results: Collaboration Point
    7. 7. Analysis
      1. 7.1 Determine Analysis Approach
        1. 7.1.1 Determine Analysis Approach: Inputs
          1. 7.1.1.1 Elicitation Approach
          2. 7.1.1.2 Product Scope
          3. 7.1.1.3 Situation Statement
          4. 7.1.1.4 Traceability and Monitoring Approach
        2. 7.1.2 Determine Analysis Approach: Tools and Techniques
          1. 7.1.2.1 Brainstorming
          2. 7.1.2.2 Document Analysis
          3. 7.1.2.3 Retrospectives and Lessons Learned
        3. 7.1.3 Determine Analysis Approach: Outputs
          1. 7.1.3.1 Analysis Approach
        4. 7.1.4 Determine Analysis Approach: Tailoring Considerations
        5. 7.1.5 Determine Analysis Approach: Collaboration Point
      2. 7.2 Create and Analyze Models
        1. 7.2.1 Create and Analyze Models: Inputs
          1. 7.2.1.1 Analysis Approach
          2. 7.2.1.2 Confirmed Elicitation Results
          3. 7.2.1.3 Requirements and other Product Information
        2. 7.2.2 Create and Analyze Models: Tools and Techniques
          1. 7.2.2.1 Context Diagram
          2. 7.2.2.2 Data Dictionary
          3. 7.2.2.3 Data Flow Diagram
          4. 7.2.2.4 Decision Tree and Decision Table
          5. 7.2.2.5 Ecosystem Map
          6. 7.2.2.6 Entity Relationship Diagram
          7. 7.2.2.7 Event List
          8. 7.2.2.8 Feature Model
          9. 7.2.2.9 Goal Model and Business Objectives Model
          10. 7.2.2.10 Modeling Elaboration
          11. 7.2.2.11 Organizational Chart
          12. 7.2.2.12 Process Flows
          13. 7.2.2.13 Prototypes, Wireframes, and Display-Action-Response Models
          14. 7.2.2.14 Report Table
          15. 7.2.2.15 State Table and State Diagram
          16. 7.2.2.16 Story Mapping
          17. 7.2.2.17 System Interface Table
          18. 7.2.2.18 Use Case Diagram
          19. 7.2.2.19 User Interface Flow
        3. 7.2.3 Create and Analyze Models: Outputs
          1. 7.2.3.1 Analysis Models
        4. 7.2.4 Create and Analyze Models: Tailoring Considerations
        5. 7.2.5 Create and Analyze Models—Collaboration Point
      3. 7.3 Define and Elaborate Requirements
        1. 7.3.1 Define and Elaborate Requirements: Inputs
          1. 7.3.1.1 Analysis Approach
          2. 7.3.1.2 Analysis Models
          3. 7.3.1.3 Confirmed Elicitation Results
          4. 7.3.1.4 Relationships and Dependencies
          5. 7.3.1.5 Stakeholder Engagement and Communication Approach
        2. 7.3.2 Define and Elaborate Requirements: Tools and Techniques
          1. 7.3.2.1 Business Rules Catalog
          2. 7.3.2.2 Definition of Ready
          3. 7.3.2.3 Glossary
          4. 7.3.2.4 Product Backlog
          5. 7.3.2.5 Requirements Management Tool
          6. 7.3.2.6 Story Elaboration
          7. 7.3.2.7 Story Slicing
          8. 7.3.2.8 Use Case
          9. 7.3.2.9 User Story
        3. 7.3.3 Define and Elaborate Requirements: Outputs
          1. 7.3.3.1 Requirements and other Product Information
        4. 7.3.4 Define and Elaborate Requirements: Tailoring Considerations
        5. 7.3.5 Define and Elaborate Requirements: Collaboration Point
      4. 7.4 Define Acceptance Criteria
        1. 7.4.1 Define Acceptance Criteria: Inputs
          1. 7.4.1.1 Analysis Approach
          2. 7.4.1.2 Analysis Models
          3. 7.4.1.3 Requirements and other Product Information
          4. 7.4.1.4 Solution Evaluation Approach
        2. 7.4.2 Define Acceptance Criteria: Tools and Techniques
          1. 7.4.2.1 Behavior-Driven Development
          2. 7.4.2.2 Definition of Done
          3. 7.4.2.3 Story Elaboration
        3. 7.4.3 Define Acceptance Criteria: Outputs
          1. 7.4.3.1 Acceptance Criteria
        4. 7.4.4 Define Acceptance Criteria: Tailoring Considerations
        5. 7.4.5 Define Acceptance Criteria: Collaboration Point
      5. 7.5 Verify Requirements
        1. 7.5.1 Verify Requirements: Inputs
          1. 7.5.1.1 Analysis Approach
          2. 7.5.1.2 Business Analysis Organizational Standards
          3. 7.5.1.3 Compliance or Regulatory Standards
          4. 7.5.1.4 Requirements and other Product Information
        2. 7.5.2 Verify Requirements: Tools and Techniques
          1. 7.5.2.1 INVEST
          2. 7.5.2.2 Peer Reviews
        3. 7.5.3 Verify Requirements: Outputs
          1. 7.5.3.1 Verified Requirements and other Product Information
        4. 7.5.4 Verify Requirements: Tailoring Considerations
        5. 7.5.5 Verify Requirements: Collaboration Point
      6. 7.6 Validate Requirements
        1. 7.6.1 Validate Requirements: Inputs
          1. 7.6.1.1 Acceptance Criteria
          2. 7.6.1.2 Analysis Approach
          3. 7.6.1.3 Business Goals and Objectives
          4. 7.6.1.4 Requirements and other Product Information
        2. 7.6.2 Validate Requirements: Tools and Techniques
          1. 7.6.2.1 Delphi
          2. 7.6.2.2 Goal Model and Business Objectives Model
          3. 7.6.2.3 Traceability Matrix
          4. 7.6.2.4 Walkthroughs
        3. 7.6.3 Validate Requirements: Outputs
          1. 7.6.3.1 Validated Requirements and other Product Information
        4. 7.6.4 Validate Requirements: Tailoring Considerations
        5. 7.6.5 Validate Requirements: Collaboration Point
      7. 7.7 Prioritize Requirements and other Product Information
        1. 7.7.1 Prioritize Requirements and other Product Information: Inputs
          1. 7.7.1.1 Analysis Approach
          2. 7.7.1.2 Business Goals and Objectives
          3. 7.7.1.3 Change Requests
          4. 7.7.1.4 Relationships and Dependencies
          5. 7.7.1.5 Requirements and other Product Information
        2. 7.7.2 Prioritize Requirements and other Product Information: Tools and Techniques
          1. 7.7.2.1 Backlog Management
          2. 7.7.2.2 Goal Model and Business Objectives Model
          3. 7.7.2.3 Iteration Planning
          4. 7.7.2.4 Kanban Board
          5. 7.7.2.5 Prioritization Schemes
          6. 7.7.2.6 Story Mapping
          7. 7.7.2.7 Traceability Matrix
        3. 7.7.3 Prioritize Requirements and other Product Information: Outputs
          1. 7.7.3.1 Prioritized Requirements and other Product Information
        4. 7.7.4 Prioritize Requirements and other Product Information: Tailoring Considerations
        5. 7.7.5 Prioritize Requirements and other Product Information: Collaboration Point
      8. 7.8 Identify and Analyze Product Risks
        1. 7.8.1 Identify and Analyze Product Risks: Inputs
          1. 7.8.1.1 Analysis Approach
          2. 7.8.1.2 Business Goals and Objectives
          3. 7.8.1.3 Enterprise Environmental Factors (EEFs)
          4. 7.8.1.4 Product Scope
          5. 7.8.1.5 Requirements and other Product Information
        2. 7.8.2 Identify and Analyze Product Risks: Tools and Techniques
          1. 7.8.2.1 Context Diagram
          2. 7.8.2.2 Ecosystem Map
          3. 7.8.2.3 Elicitation Techniques
          4. 7.8.2.4 Estimation Techniques
          5. 7.8.2.5 Organizational Chart
          6. 7.8.2.6 Process Flows
          7. 7.8.2.7 Product Backlog
          8. 7.8.2.8 Risk Burndown Chart
          9. 7.8.2.9 Risk Register
          10. 7.8.2.10 Root Cause and Opportunity Analysis
          11. 7.8.2.11 SWOT Analysis
        3. 7.8.3 Identify and Analyze Product Risks: Outputs
          1. 7.8.3.1 Product Risk Analysis
        4. 7.8.4 Identify and Analyze Product Risks: Tailoring Considerations
        5. 7.8.5 Identify and Analyze Product Risks: Collaboration Point
      9. 7.9 Assess Product Design Options
        1. 7.9.1 Assess Product Design Options: Inputs
          1. 7.9.1.1 Business Goals and Objectives
          2. 7.9.1.2 Enterprise and Business Architectures
          3. 7.9.1.3 Prioritized Requirements and other Product Information
        2. 7.9.2 Assess Product Design Options: Tools and Techniques
          1. 7.9.2.1 Affinity Diagram
          2. 7.9.2.2 Brainstorming
          3. 7.9.2.3 Competitive Analysis
          4. 7.9.2.4 Focus Groups
          5. 7.9.2.5 Product Backlog
          6. 7.9.2.6 Real Options
          7. 7.9.2.7 Vendor Assessment
        3. 7.9.3 Assess Product Design Options: Outputs
          1. 7.9.3.1 Viable Product Design Options
        4. 7.9.4 Assess Product Design Options: Tailoring Considerations
        5. 7.9.5 Assess Product Design Options: Collaboration Point
    8. 8. Traceability and Monitoring
      1. 8.1 Determine Traceability and Monitoring Approach
        1. 8.1.1 Determine Traceability and Monitoring Approach: Inputs
          1. 8.1.1.1 Compliance or Regulatory Standards
          2. 8.1.1.2 Configuration Management Standards
          3. 8.1.1.3 Product Scope
        2. 8.1.2 Determine Traceability and Monitoring Approach: Tools and Techniques
          1. 8.1.2.1 Retrospectives and Lessons Learned
        3. 8.1.3 Determine Traceability and Monitoring Approach: Outputs
          1. 8.1.3.1 Traceability and Monitoring Approach
        4. 8.1.4 Determine Traceability and Monitoring Approach: Tailoring Considerations
        5. 8.1.5 Determine Traceability and Monitoring Approach: Collaboration Point
      2. 8.2 Establish Relationships and Dependencies
        1. 8.2.1 Establish Relationships and Dependencies: Inputs
          1. 8.2.1.1 Product Scope
          2. 8.2.1.2 Requirements and other Product Information
          3. 8.2.1.3 Traceability and Monitoring Approach
        2. 8.2.2 Establish Relationships and Dependencies: Tools and Techniques
          1. 8.2.2.1 Feature Model
          2. 8.2.2.2 Requirements Management Tool
          3. 8.2.2.3 Story Mapping
          4. 8.2.2.4 Story Slicing
          5. 8.2.2.5 Traceability Matrix
        3. 8.2.3 Establish Relationships and Dependencies: Outputs
          1. 8.2.3.1 Relationships and Dependencies
        4. 8.2.4 Establish Relationships and Dependencies: Tailoring Considerations
        5. 8.2.5 Establish Relationships and Dependencies: Collaboration Point
      3. 8.3 Select and Approve Requirements
        1. 8.3.1 Select and Approve Requirements: Inputs
          1. 8.3.1.1 Product Scope
          2. 8.3.1.2 Relationships and Dependencies
          3. 8.3.1.3 Stakeholder Engagement and Communication Approach
          4. 8.3.1.4 Validated Requirements and other Product Information
          5. 8.3.1.5 Verified Requirements and other Product Information
        2. 8.3.2 Select and Approve Requirements: Tools and Techniques
          1. 8.3.2.1 Backlog Management
          2. 8.3.2.2 Collaborative Games
          3. 8.3.2.3 Definition of Ready
          4. 8.3.2.4 Delphi
          5. 8.3.2.5 Facilitated Workshops
          6. 8.3.2.6 Force Field Analysis
          7. 8.3.2.7 Group Decision-Making Techniques
          8. 8.3.2.8 Iteration Planning
          9. 8.3.2.9 Prioritization Schemes
          10. 8.3.2.10 Requirements Management Tool
          11. 8.3.2.11 Story Mapping
        3. 8.3.3 Select and Approve Requirements: Outputs
          1. 8.3.3.1 Approved Requirements
        4. 8.3.4 Select and Approve Requirements: Tailoring Considerations
        5. 8.3.5 Select and Approve Requirements: Collaboration Point
      4. 8.4 Manage Changes to Requirements and other Product Information
        1. 8.4.1 Manage Changes to Requirements and other Product Information: Inputs
          1. 8.4.1.1 Approved Requirements
          2. 8.4.1.2 Business Goals and Objectives
          3. 8.4.1.3 Change Requests
          4. 8.4.1.4 Product Scope
          5. 8.4.1.5 Relationships and Dependencies
          6. 8.4.1.6 Traceability and Monitoring Approach
        2. 8.4.2 Manage Changes to Requirements and other Product Information: Tools and Techniques
          1. 8.4.2.1 Backlog Management
          2. 8.4.2.2 Change Control Tools
          3. 8.4.2.3 Group Decision-Making Techniques
          4. 8.4.2.4 Impact Analysis
          5. 8.4.2.5 Requirements Management Tool
          6. 8.4.2.6 Traceability Matrix
        3. 8.4.3 Manage Changes to Requirements and other Product Information: Outputs
          1. 8.4.3.1 Recommended Changes to Requirements and other Product Information
        4. 8.4.4 Manage Changes to Requirements and other Product Information: Tailoring Considerations
        5. 8.4.5 Manage Changes to Requirements and other Product Information: Collaboration Point
    9. 9. Solution Evaluation
      1. 9.1 Evaluate Solution Performance
        1. 9.1.1 Evaluate Solution Performance: Inputs
          1. 9.1.1.1 Business Case
          2. 9.1.1.2 Business Goals and Objectives
          3. 9.1.1.3 Evaluated Acceptance Results
          4. 9.1.1.4 Performance Data
          5. 9.1.1.5 Solution Evaluation Approach
        2. 9.1.2 Evaluate Solution Performance: Tools and Techniques
          1. 9.1.2.1 Cost-Benefit Analysis
          2. 9.1.2.2 Elicitation Techniques
          3. 9.1.2.3 Product Portfolio Matrix
          4. 9.1.2.4 Prioritization Schemes
          5. 9.1.2.5 Root Cause and Opportunity Analysis
        3. 9.1.3 Evaluate Solution Performance: Outputs
          1. 9.1.3.1 Assessment of Business Value
        4. 9.1.4 Evaluate Solution Performance: Tailoring Considerations
        5. 9.1.5 Evaluate Solution Performance: Collaboration Point
      2. 9.2 Determine Solution Evaluation Approach
        1. 9.2.1 Determine Solution Evaluation Approach: Inputs
          1. 9.2.1.1 Metrics and KPIs
          2. 9.2.1.2 Product Scope
          3. 9.2.1.3 Situation Statement
        2. 9.2.2 Determine Solution Evaluation Approach: Tools and Techniques
          1. 9.2.2.1 Elicitation Techniques
          2. 9.2.2.2 Group Decision-Making Techniques
          3. 9.2.2.3 Prioritization Schemes
          4. 9.2.2.4 Retrospectives and Lessons Learned
        3. 9.2.3 Determine Solution Evaluation Approach: Outputs
          1. 9.2.3.1 Solution Evaluation Approach
        4. 9.2.4 Determine Solution Evaluation Approach: Tailoring Considerations
        5. 9.2.5 Determine Solution Evaluation Approach: Collaboration Point
      3. 9.3 Evaluate Acceptance Results and Address Defects
        1. 9.3.1 Evaluate Acceptance Results and Address Defects: Inputs
          1. 9.3.1.1 Acceptance Criteria
          2. 9.3.1.2 Actual Acceptance Results
        2. 9.3.2 Evaluate Acceptance Results and Address Defects: Tools and Techniques
          1. 9.3.2.1 Prioritization Schemes
          2. 9.3.2.2 Root Cause Analysis
          3. 9.3.2.3 Traceability Matrix
          4. 9.3.2.4 Variance Analysis
        3. 9.3.3 Evaluate Acceptance Results and Address Defects: Outputs
          1. 9.3.3.1 Evaluated Acceptance Results
        4. 9.3.4 Evaluate Acceptance Results and Address Defects: Tailoring Considerations
        5. 9.3.5 Evaluate Acceptance Results and Address Defects: Collaboration Point
      4. 9.4 Obtain Solution Acceptance for Release
        1. 9.4.1 Obtain Solution Acceptance for Release: Inputs
          1. 9.4.1.1 Approved Requirements
          2. 9.4.1.2 Evaluated Acceptance Results
          3. 9.4.1.3 Product Risk Analysis
          4. 9.4.1.4 Readiness Assessment
          5. 9.4.1.5 Stakeholder Engagement and Communication Approach
          6. 9.4.1.6 Transition Plan
        2. 9.4.2 Obtain Solution Acceptance for Release: Tools and Techniques
          1. 9.4.2.1 Facilitated Workshops
          2. 9.4.2.2 Group Decision-Making Techniques
        3. 9.4.3 Obtain Solution Acceptance for Release: Outputs
          1. 9.4.3.1 Release Decision
        4. 9.4.4 Obtain Solution Acceptance for Release: Tailoring Considerations
        5. 9.4.5 Obtain Solution Acceptance for Release: Collaboration Point
    10. References
  9. Part 2. The Standard for Business Analysis
    1. 1. Introduction
      1. 1.1 What is a Standard?
      2. 1.2 Framework for this Standard
      3. 1.3 Business Analysis and Requirements
      4. 1.4 The Benefits of Business Analysis
      5. 1.5 How Business Analysis Supports Portfolio, Program, and Project Management
      6. 1.6 The Role of the Business Analyst
      7. 1.7 The Difference Between Project Managers and Business Analysts
      8. 1.8 Product and Project Life Cycles
      9. 1.9 How Iterative and Adaptive Life Cycles Affect Business Analysis Roles
      10. 1.10 Tailoring the Business Analysis Plan and Project Documents
      11. 1.11 Knowledge Areas
      12. 1.12 Business Analysis Process Groups
    2. 2. Defining and Aligning Process Group
      1. 2.1 Identify Problem or Opportunity
      2. 2.2 Assess Current State
      3. 2.3 Determine Future State
      4. 2.4 Determine Viable Options and Provide Recommendation
      5. 2.5 Facilitate Product Roadmap Development
      6. 2.6 Assemble Business Case
      7. 2.7 Identify Stakeholders
      8. 2.8 Evaluate Solution Performance
    3. 3. Initiating Process Group
      1. 3.1 Support Charter Development
    4. 4. Planning
      1. 4.1 Conduct Stakeholder Analysis
      2. 4.2 Determine Stakeholder Engagement and Communication Approach
      3. 4.3 Conduct Business Analysis Planning
      4. 4.4 Determine Elicitation Approach
      5. 4.5 Determine Analysis Approach
      6. 4.6 Determine Traceability and Monitoring Approach
      7. 4.7 Determine Solution Evaluation Approach
    5. 5. Executing
      1. 5.1 Prepare for Transition to Future State
      2. 5.2 Prepare for Elicitation
      3. 5.3 Conduct Elicitation
      4. 5.4 Confirm Elicitation Results
      5. 5.5 Create and Analyze Models
      6. 5.6 Define and Elaborate Requirements
      7. 5.7 Define Acceptance Criteria
      8. 5.8 Verify Requirements
      9. 5.9 Validate Requirements
      10. 5.10 Prioritize Requirements and other Product Information
      11. 5.11 Identify and Analyze Product Risks
      12. 5.12 Assess Product Design Options
      13. 5.13 Establish Relationships and Dependencies
      14. 5.14 Select and Approve Requirements
      15. 5.15 Evaluate Acceptance Results and Address Defects
    6. 6. Monitoring and Controlling
      1. 6.1 Manage Stakeholder Engagement and Communication
      2. 6.2 Assess Business Analysis Performance
      3. 6.3 Manage Changes to Requirements and other Product Information
    7. 7. Releasing
      1. 7.1 Obtain Solution Acceptance for Release
    8. References
  10. Part 3. Appendixes, Glossary, and Index
    1. Appendix X1: Contributors and Reviewers of the PMI Guide to Business Analysis
      1. X1.1 The PMI Guide to Business Analysis Core Committee
      2. X1.2 Reviewers
        1. X1.2.1 SME Review
        2. X1.2.2 Final Exposure Draft Review (Standard Portion)
        3. X1.2.3 Final Exposure Draft Review (Guide Portion)
      3. X1.3 PMI Standards Program Member Advisory Group (MAG)
      4. X1.4 Consensus Body Review
      5. X1.5 Production Staff
    2. Appendix X2: Tools and Techniques
      1. X2.1 Tools and Techniques Groups
    3. Appendix X3: Business Analyst Competencies
      1. X3.1 Analytical Skills
        1. X3.1.1 Creative Thinking
        2. X3.1.2 Conceptual and Detailed Thinking
        3. X3.1.3 Decision Making
        4. X3.1.4 Design Thinking
        5. X3.1.5 Numeracy
        6. X3.1.6 Problem Solving
        7. X3.1.7 Research Skills
        8. X3.1.8 Resourcefulness
        9. X3.1.9 Systems Thinking
      2. X3.2 Expert Judgment
        1. X3.2.1 Enterprise/Organizational Knowledge
        2. X3.2.2 Business Acumen
        3. X3.2.3 Industry Knowledge
        4. X3.2.4 Life Cycle Knowledge
        5. X3.2.5 Political and Cultural Awareness
        6. X3.2.6 Product Knowledge
        7. X3.2.7 Standards
      3. X3.3 Communication Skills
        1. X3.3.1 Active Listening
        2. X3.3.2 Communication Tailoring
        3. X3.3.3 Facilitation
        4. X3.3.5 Nonverbal Communication
        5. X3.3.6 Verbal Communication
        6. X3.3.7 Visual Communication Skills
        7. X3.3.8 Professional Writing
        8. X3.3.9 Relationship Building
      4. X3.4 Personal Skills
        1. X3.4.1 Adaptability
        2. X3.4.2 Ethics
        3. X3.4.3 Learner
        4. X3.4.4 Multitasking
        5. X3.4.5 Objectivity
        6. X3.4.6 Self-Awareness
        7. X3.4.7 Time Management
        8. X3.4.8 Work Ethic
      5. X3.5 Leadership Skills
        1. X3.5.1 Change Agent
        2. X3.5.2 Negotiation
        3. X3.5.3 Personal Development
        4. X3.5.4 Trusted Advisor
      6. X3.6 Tool Knowledge
        1. X3.6.1 Communication and Collaboration Tools
        2. X3.6.2 Desktop Tools
        3. X3.6.3 Reporting and Analysis Tools
        4. X3.6.4 Requirements Management Tools
        5. X3.6.5 Modeling Tools
  11. Bibliography
  12. Glossary