Chapter 1
The Manager’s Challenge
In This Chapter
  • Understanding a manager’s role
  • Knowing what to measure and how to measure it
  • Drawing conclusions
  • Reviewing key elements of an appraisal
As a supervisor, manager, or executive of a company, organization, nonprofit, volunteer group, or other entity, you have two spheres of operation. You manage production, budgets, programs, processes, services, schedules, and so on. You also lead people; you motivate, challenge, coach, counsel, set goals, provide feedback, develop talent, and build teams. One of your responsibilities is to assess employee performance and provide feedback—otherwise known as the performance appraisal process.

Setting the Standard: Your Role as Manager

As a manager, you are responsible for ...

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