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The Positive Organization by Robert E. Quinn

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4 NURTURING AUTHENTIC CONVERSATIONS

Alberto and Gerry both believed the job of a CEO is to be the expert who solves problems and gets things done. They are not alone. Most people who operate from the conventional mental map believe the leader should have all of the answers. In fact, the notion of dispensing expertise permeates the world of professional organizations.

At a two-day corporate meeting, I was scheduled to be the last speaker following many recognized experts. As usual, they did a polished job of presenting important facts relevant to the audience. The first few presentations were well received. As the presentations continued throughout the event they were still excellent but the enthusiasm of the participants began to wane.

When it ...

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