Chapter . I Heard It Through the Grapevine
A sales rep for a computer company was told by another sales rep that she had heard the first sales rep's work wasn't up to par. When the first rep asked who the source of the criticism was, her coworker stated, ''I don't remember. I heard it a few days ago.''
A lab technician at a hospital had a similar experience. His coworker had ''promised not to reveal the source.'' Both the criticized sales rep and lab technician reported that the experience made them very ''nervous that people were saying things behind my back . . . angry because I wasn't told whom to speak to.''
Situations like these—hearing a criticism about yourself through a third party—are extremely frequent in the working world because it is ...
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