CHAPTER 6Superusers
Don’t make the mistake of thinking that discounts attract onetime-only customers looking for a deal. They are extremely loyal and spread the word via their mobile network of friends.
—ADAM WALLACE, Digital Media Director, Roger Smith Hotels
How to unlock the Super User badge
Check in 30 times in one month.
Competition is fierce in many industries, and the great global recession of the past few years hasn’t helped, especially ...
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