CHAPTER |12
Case Study
Sharing a Real-World Example
Now let us put all the pieces together by stepping through a complete BPI project that I completed for a major bank that I call BB&Z. We all read stories about how someone lost weight, climbed a difficult mountain, or ran a marathon. If you are like me, you find them inspiring because reading what others went through helps me realize that I can do things I might previously have thought were impossible. I chose this particular case because it introduces several new bends in the road and demonstrates how you can adapt the 10 steps to any situation. As we move through the study, you can reference the previous chapters in this book for clarification or for additional details. Hopefully, this case ...
Get The Power of Business Process Improvement now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
