10 chapterBuild a Circle of Trust
Reputation is the basis of leadership, no matter the job. It is a reflection of your character, your integrity and, in so many ways, your caring for those who work with you. But trust is only built over time, based on how you handle all types of situations, good and bad. It is also reflected in our personal lives. Simply put, trust is a product of our choices, both individual and professional.
—David Fox, retired chairman and chief executive of Northern Trust Company
THE MOST COMMONLY voiced definition of reputation is that it is how we are seen by others. That being the case, the critical question then becomes, “On what do they base how they see us?” The quick answer is “our actions—or the way we behave.” But ...
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