12 chapterWhen You Make a Mistake

It is okay to make mistakes because your reputation is made by how you handle those mistakes. After all, we do make mistakes. What happens after the mistake is what counts and what’s most important.

—Steve Joenk, president and CEO of AXAEquitable Funds Management Group, LLC

FEW THINGS STRIKE fear in the hearts of anyone as quickly and as dramatically as realizing they have made a big mistake.

While we all make mistakes in our jobs, we generally do not spend too much time worrying about whether those could derail our career or damage our reputation, or the reputation of our organization. We take responsibility, pick up the pieces, correct any problems that may have resulted, and move forward. In truth, we know ...

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