Book description
Baffled by repeated mistakes in your department? Want to focus your employees’ limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs.
The good news is you don’t need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can:
- Identify and prioritize the processes that need fixing
- Eliminate duplication and bureaucracy
- Control costs
- Establish internal controls to reduce human error
- Test and rework the process before introducing it
- Implement the changes
Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.
Table of contents
- Cover
- Title
- Contents
-
Chapter 1: The Roadmap: Learning How to Navigate
- Can You Do It?
- The Journey
- The Ten Simple Steps to Business Process Improvement
- Step 1: Develop the Process Inventory
- Step 2: Establish the Foundation
- Step 3: Draw the Process Map
- Step 4: Estimate Time and Cost
- Step 5: Verify the Process Map
- Step 6: Apply Improvement Techniques
- Step 7: Create Internal Controls, Tools, and Metrics
- Step 8: Test and Rework
- Step 9: Implement the Change
- Step 10: Drive Continuous Improvement
- The Executive Summary
- Business Process Management
- Case Study 1: Training and Development
- Case Study 2: Recruitment Process in Hong Kong
- Chapter Summary
-
Chapter 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
- The Process Inventory
- Process Prioritization
- Developing Criteria
- Determining Scale
- Applying Weighting
- Chapter Summary: Step 1
- Time Estimate
- Build the Business Process Inventory
- Sponsor Meeting
- Establish Categories, Criteria, Scale, Weighting
- Complete the Process Prioritization Table
- A Second Sponsor Meeting
- What You Have Achieved
- Knowledge Check
-
Chapter 3: Step 2: Establish the Foundation: Avoiding Scope Creep
- The Eight Sections of the Scope Definition Document
- Section 1: Process Name
- Section 2: Process Owner
- Section 3: Description
- Section 4: Scope
- Section 5: Process Responsibilities
- Section 6: Client and Client Needs
- Section 7: Key Stakeholders and Interests
- Section 8: Measurements of Success
- Chapter Summary: Step 2
- Time Estimate
- First Project Team Meeting
- Sponsor Meeting
- What You Have Achieved
- Knowledge Check
-
Chapter 4: Step 3: Draw the Process Map: Flowcharting and Documenting
- Process Map Overview
- Drawing the Process Map
- Box1
- Box 2
- Box 3
- Boxes 4–8
- The Cross-Functional Process Map
- Continuing the Work from Meeting to Meeting
- Documenting the Process
- Process Mapping Tools
- Microsoft Visio
- SmartDraw
- Chapter Summary: Step 3
- Time Estimate
- Second Project Team Meeting
- Postmeeting Work
- Follow-on Project Team Meetings
- What You Have Achieved
- Knowledge Check
-
Chapter 5: Steps 4–5: Estimate Time and Cost and Verify the Process Map: Introducing Process and Cycle Time and Gaining Buy-In
- Business Process Timing
- Process Time
- Cycle Time
- Process Cost
- People Costs
- Tool Costs
- Overhead Costs
- Putting It All Together
- Alternative Cuts of the Data
- Analyzing the Cost Estimate Columns
- Verify the Process Map
- Process Workers
- Stakeholders
- Sponsor
- Chapter Summary: Steps 4–5
- Time Estimate
- Project Team Meeting
- Postmeeting Work
- Sponsor Meeting
- Verify the Process Map
- Postvalidation Work
- What You Have Achieved
- Knowledge Check
- Chapter 6: Step 6: Apply Improvement Techniques: Challenging Everything
- Chapter 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
-
Chapter 8: Step 8: Test and Rework: Making Sure It Works
- The Five Steps in Testing the Business Process
- Step 1: Create the Test Plan
- Step 2: Develop Test Sets
- Step 3: Implement the Test Plan
- Step 4: Summarize Feedback and Rework
- Step 5: Retest
- Chapter Summary: Step 8
- Time Estimate
- Create the Test Plan
- Create Test Sets, Gain Resource Approval, Develop Feedback Tool
- Implement the Test Plan and Rework
- What You Have Achieved
- Knowledge Check
-
Chapter 9: Step 9: Implement the Change: Preparing the Organization
- The Implementation Plan
- Overview of the Three Phases of the Implementation Plan
- The Design Phase
- The Development Phase
- The Implementation Phase
- The Four Tracks in the Implementation Phase
- Change Management Track
- Testing Track
- Communications Track (Communication Plan)
- Training Track (Training Plan)
- Chapter Summary: Step 9
- Time Estimate
- Develop the Implementation Plan
- Refine the Impact Analysis
- Develop the Communication Plan
- Develop the Training Plan
- Gain Sponsor Buy-In
- What You Have Achieved
- Knowledge Check
- Chapter 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset
- Chapter 11: Create the Executive Summary: Getting the Recognition
-
Chapter 12: Business Process Management: BPM and Other Improvement Techniques
- Business Process Management
- Business Process Modeling (BPM)
- Business Process Model and Notation (BPMN)
- Gateways
- Pools
- Swim Lanes
- Events
- Activity
- Loops
- Flow Lines
- Software Products
- IBM Blueworks Live
- iGrafx Flowcharter
- Promapp
- Other Process Improvement Techniques
- TQM (Total Quality Management), Continuous Improvement, and Kaizen
- Hoshin Kanri
- Reengineering
- Six Sigma
- Lean
- Lean Six Sigma
- Chapter Summary
- What You Have Achieved
-
Chapter 13: Case Study 1: Training and Development
- Background
- Step 1: Develop the Process Inventory
- Step 2: Establish the Foundation
- Step 3: Draw the Process Map
- Step 4: Estimate Time and Cost
- Part 1: List Process Activities and Process Time
- Part 2: Identify Annual Volume
- Part 3: Determine the FTE Formula
- Part 4: Determine Employee Costs
- Step 5: Verify the Process Map
- Step 6: Apply Improvement Techniques
- Benchmarking
- A New Approach
- Step 7: Create Internal Controls, Tools, and Metrics
- Internal Controls
- Tools
- Metrics
- Step 8: Test and Rework
- Step 9: Implement Change
- Communication Track
- Training Track
- Change Management Track
- Step 10: Drive Continuous Improvement
- Chapter Summary
- What You Have Achieved
-
Chapter 14: Case Study 2: Recruitment Process in Hong Kong
- Background
- Step 2: Establish the Foundation
- Step 3: Draw the Process Map
- Step 4: Estimate Time and Cost
- 1. List Process Activities and Process Time
- 2. Identify Volume
- 3. Determine FTE Formula
- 4. Determine Employee Costs
- Step 5: Verify the Process Map
- Step 6: Apply Improvement Techniques
- Step 7: Create Internal Controls, Tools, and Metrics
- Step 8: Test and Rework
- Step 9: Implement Change
- Step 10: Drive Continuous Improvement
- Chapter Summary
- What You Have Achieved
- Index
- Why Project Risk Management?
- ABOUT THE AUTHOR
- FREE SAMPLE CHAPTER FROM IDENTIFYING AND MANAGING PROJECT RISK, THIRD EDITION BY TOM KENDRICK
- COPYRIGHT
Product information
- Title: The Power of Business Process Improvement, 2nd Edition
- Author(s):
- Release date: November 2015
- Publisher(s): AMACOM
- ISBN: 9780814436622
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