CHAPTER 10

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Step 10: Drive Continuous Improvement

Embracing the New Mindset

Joanne Wu, the training and development manager from Chapter 8, led the effort each year to create the annual budget for the training department, which required her to gather the training requirements for the next year from client groups, determine priorities, and allocate the department’s resources to address the forecasted training needs. Joanne found the time required to conduct this annual process excessive, just as in every prior year. Only about 40 percent of the projects specified in the plan ever happened. Joanne felt her clients requested unnecessary projects, ...

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