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The Roadmap: Learning How to Navigate
Can You Do It?
The Ten Simple Steps to Business Process Improvement
Step 1: Develop the Process Inventory
Step 2: Establish the Foundation
Step 3: Draw the Process Map
Step 4: Estimate Time and Cost
Step 5: Verify the Process Map
Step 6: Apply Improvement Techniques
Step 7: Create Internal Controls, Tools, and Metrics
Step 8: Test and Rework
Step 9: Implement the Change
Step 10: Drive Continuous Improvement
The Executive Summary
Business Process Management
Case Study 1: Training and Development
Case Study 2: Recruitment Process in Hong Kong
Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
The Process Inventory