CHAPTER 6

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Trust: The Ultimate Gatekeeper

The striking client story that I shared at the end of Chapter 5 shows what happens when trust is absent in a work environment. The reality for most of us is that trust is rarely so binary. We trust some people some of the time about some things, and the same is likely true for how others feel about us. Most of us go through the day without thinking much about our trustworthiness. We take it at face value. It’s part of who we are, and we expect people to find us as full of integrity as we find ourselves. After all, we know our own motivations.

What does trust have to do with presence? Everything.

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