CHAPTER 5
The Magic of Listening
Rapt attention is the highest form of flattery.
—DALE CARNEGIE
Your ability to listen well in a social or business conversation can help you as much as any other skill you develop. One of the most important qualities of a leader is the ability to gather information by asking questions and listening closely to what people have to say.
Daniel Goleman, author of Emotional Intelligence, concluded that your ability to connect emotionally with people, your EQ, is as vital to your success, and perhaps even more so, than ...
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