11.2. Positive Management Actions and Procedural System Traits
What are some common management actions and procedural system traits that have fostered developing integrated, focused, and cost-effective systems of procedures?
A review of the literature and various studies shows the following traits for the more successful project and operational procedural systems:
Top management did not directly blame lower-level line managers, personnel, or a myriad of management process symptoms for the enterprise’s technical, operational, and project process problems.
Most line managers viewed the defined processes and procedures as real management tools and provided procedural or process changes based on user feedback, performance trends, or root cause analysis ...
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