The Power of Feedback: 35 Principles for Turning Feedback from Others into Personal and Professional Change

Index

Accepting feedback. See also Feedback

Accountability, follow up and

Alcoholics/alcoholism:

AA meeting anecdote

codependence

American Idol (TV show)

Apologizing for past behavior

Asch, Solomon (Social Psychology)

Athletic training

Attitude(s):

about change (survey results)

absence of change/improvement as standing still or degenerating

change as skill that can be mastered

successful people continually change and improve

there will never come a time in which some change will not be useful

about feedback:

healthy/positive

negative

Attribution theory/process

associates’ not wanting to

believe that source of

your problems is the

environment

feedback reflecting how others

really feel about us and our

performance (Principle 13)

halo effect

rationalizing specific characteristics/behaviors to fit general impressions

resistance to changing first impressions

small changes in specific areas having significant impact on others’ perceptions

tendency to blame own failures on environmental factors and others’ failures on the individual

unequal attention to attributes

Audiotapes

“Average isn’t good enough” (Principle 18)

Balance (Principle 6)

fight versus flight

healthy attitude about feedback

paralysis of analysis versus “ignorance is bliss,”

Principle 6

rationalization versus literal acceptance

“that’s interesting” versus “that’s terrible” mindset

Barnes, Louis

Beginning where you are

Behavior of others, attributing to person or environment

consensus

consistent over situations

consistent ...