STEP 1: VALUE TRUE COMMUNIT
CHAPTER
4
Many years ago, I didn’t have the best culture in the first small business I started. When I arrived at the office, the only thing on my mind was what hadn’t been done yet and what needed to get done. My small team and I valued our clients at the highest level, and we provided our clients with the most outstanding service experience ever and outshined our competition by a mile.
When I first started the company, we worked unbelievable hours, from early in the morning until late at night, and we had a strong community. But as the business grew, I brought on partners and we began hiring more people. We grew very fast, and in the midst of that growth, I started my training company, which meant I was traveling ...
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