Practice gift exchange is the fourth step in building community. Each one of us has different gifts, talents, strengths, and weaknesses. Each one of us has a different personality type and a preferred way of communicating. Understanding the individual characteristics of each of your team members not only encourages each employee but it benefits the entire organization.

Most employees aren’t aware of their personality types, how different people communicate, or how to develop their gifts. As you’ll see in this chapter, helping your team members understand themselves and others will help them in all areas of their lives, and will therefore encourage them, which means they will be actively engaged in ...

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