CHAPTER 4
Know Your Emotions
When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.
—DALE CARNEGIESALES AND SELF-IMPROVEMENT GURU
Inspiring coaches master their emotions and deal with them effectively. As a result, they are able to keep the main objective in mind and communicate their goal without getting caught up in their emotions. They move from being emotional to being emotionally intelligent.
“A leader’s emotions are highly contagious,” writes Annie McKee, a senior fellow at the University of Pennsylvania Graduate School of Education and author of How to Be Happy at Work, in a blog ...
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