CHAPTER 7
Positive Coaching Habit #3:
INVOLVE Team to Enlist Ownership
Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand.
—XUN KUANGCONFUCIAN PHILOSOPHER
For years, leaders at the top of many organizations often had more knowledge than those on the front lines. Today, the game has changed. Technology has put knowledge in the hands of anyone with access to a computer or handheld device. Today, it’s impossible for leaders to know it all. Plus, it is not in their own or in the organization’s best interest to try. That’s why you need to involve team members in finding solutions and innovations that improve products and services for your customers.
By asking your employees questions, you engage in a two-way information ...
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