Chapter 7
Identifying and Using Metrics to Stay on Target
A parable: A man was examining the construction of a cathedral. He asked a stone mason what he was doing chipping the stones, and the mason replied, “I am making stones.” He asked a stone carver what he was doing. “I am carving a gargoyle.” And so it went. Each person said in detail what they were doing. Finally he came to an old woman who was sweeping the ground. She said, “I am helping build a cathedral.”
As in the above parable, most of the time each of us is immersed in the details of one special part of the whole and does not think of how what he is doing relates to the larger picture. ...
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