chapter 1Chaos and the End of Control As We Knew It
IF THERE IS A SINGLE SACRED WORD in the culture of most of our organizations, that word is control. When we have it, we are in good shape, and in its absence disaster is a short step away.15
As managers we have been trained to control, and control is the prime attribute designating high-quality management. The centrality of control is not usually stated so blatantly, but it is never far from the surface. According to the old dictum, the good manager makes the plan, manages to the plan, and meets the plan. And the essence of all of that is control. Close, tight control.
We presently find ourselves in rather strange circumstances. It remains relatively easy to make a plan, for after all we control ...
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