Handle Those Tough HR Conversations
“The single most important thing is to shift [your] internal stance from ‘I understand’ to ‘Help me understand.’ Everything else follows from that.”
—Douglas Stone, author of Difficult Conversations: How to Discuss What Matters Most
Dealing with the employees in the top half of the Star Chart is easy. These are people you like. They share your right attitudes and they’re good people. The bottom half of the Star Chart is a different story. Whether they’re productive or unproductive people, the conversations can be unpleasant.
In fact, there’s a tremendous temptation at this point not to tell the truth, but ...
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