INTRODUCTION

HARMONIZING EMPLOYEE EFFORTS

Imagine eight musicians who are members of a renowned jazz ensemble diligently working on a new musical piece. If you could listen in on each of them individually, you would hear highly competent musicians, each practicing his or her part and sounding quite good.

Then they get together and, suddenly, something captivating happens: You hear and feel the piece come alive. It’s no longer just several skilled performers. Their instruments blend into one rich, unified voice. The musicians are in unique dialogue with each other. It’s “musicality.”

Imagine those artisans making up a workplace team. Imagine that amazing collaboration coming together as an iPad.  .  . or TurboTax . . . or a winning basketball ...

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