4: What are the Risks of Not Having an Agile Business
• How many applications are received in the eligibility
period on average? Of the applications received, what
portion proceeds to undergoing a full assessment?
What does the application review team do with
application forms that are invalid or insufficient?
• How much does it cost the organization to process each
• Who receives the checks mailed in by the applicants?
How is the check amount reconciled against the
The outcome of these questions may simply have been a
confirmation of the business users' originally requested
online application form capability with, perhaps, a bit more
insight into the overhead costs for processing the paper-
based forms, and the net gains the online application
process can provide for the organization. Conversely, the
outcome of these questions may have revealed information
that substantially impacts the business value of developing
the online application form, including:
• Of the 2,200 applications received each year, only 390
applications are from eligible organizations. This
means including an information page with the paper
application form that explains the application criteria
more clearly could reduce the number of applications
received by 60 percent, which could substantially
decrease the overhead costs of processing the
• 21 of the 55 information fields are only used in the
application assessment process where the applicant has
an exceptional circumstance. These fields are
unnecessary for most applicants.