Key Terms

The terms defined here are basic to the understanding of the method used throughout this book. This listing is not intended to be a complete glossary of all terms used.

Activity/Process/Function    An activity is the smallest of the three forms of happening—something that is an action, rather than a static thing. A process is a group of activities joined together to accomplish a major task (the design process, the painting process, the planning process). A function is a role that occurs many times in the sequence of running an enterprise and requires a particular training or expertise associated with it (the management function, the training function, the quality assurance function). These three terms have specific meanings to various ...

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