Chapter 2. Using IDEFO for Process Improvement
In the commercial arena, Michael Hammer and Michael Champy have led the Business Process Reengineering movement in which companies revise their organizational and operating procedures to become lean and mean. In Reengineering the Corporation, Hammer and Champy focus on business processes, and advocate fundamental, radical, dramatic change (their three key words). The objective is to enable companies to survive in the competitive environment of the future.
Hammer and Champy’s approach requires a strong management team with solid support. Furthermore, the members of this team must be able to think inductively, more than deductively. That is, the team must be able to “first recognize a powerful solution ...
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