Communicating Defined Goals to All Levels of Management

Now that you know how to create SMART goals that are important to your business, the next step is to determine how to collect the data to track and measure the goals as well as how this information will be effectively communicated to the right parties.

Although it is sometimes useful to track metrics in separate places, aggregating the information in one location allows for easier tracking of overall progress and dependency analysis. This process is best done by a group separate from the software development group to keep from degrading the metric. Even if a team has the best of intentions, it is human nature to optimize for the metric rather than for the intended purpose of collecting ...

Get The Practical Guide to Defect Prevention now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.